top of page
FAQ
Frequently asked questions
General
Yes, we ship worldwide.
Online- All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition/ all original tags and labels attached.
In-store- Credit and exchange only.
If you please send an email to sales@avantgardedesign5.com (sales@avantgardedesign5.com)we will try to aim to respond within 24/48 hours.
Our online clothing store checkout is managed by Wix Payment and this WIX payment system accepts all major Credit/Debit Cards: Visa, MasterCard, Discover, AMEX, Diners, CUP, JCB and Maestro. Paypal is also accepted if WIX payments are not covered in your region. For customers from the Netherlands, unfortunately, we can not accept IDEAL as a payment method due to our website's currency being GBP and not EUR. Alternative methods of payments are, Credit/Debit card or Paypal.
We recommend all of our products to be washed on a cool wash or dry cleaners.
To return an item, please email customer service at sales@avantgardedesign5.com to request a return. Once the return has been accepted, place the item in it's original packaging along with the original receipt and we will provide you with a delivery address. We are not able to refund or exchange items (Buyer responsible for return postage and exchange item postage) that appear to have been worn, washed, or are not in original condition.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Once your order has been posted we will send out and email with your tracking number.
bottom of page